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Frequently Ask Questions (FAQ)

You just browse through our product and choose a gift and order by:

  1. Ordering through our online order form, or
  2. Printing out our Fax order form, filling it and fax it to us at 603-56332778

We currently provide alternative methods for your convenience:

  1. We accept payment Visa or Master card from all major banks.
  2. You can pay by cash at our office.
  3. Direct Bank-In / Online Fund Transfer(maybank2U)
  4. ATM Transfer
  5.  Please let us know once you had T/T the payment to us either by sms/ email / call/ Whatsapp

Call, Whats App or SMS:+6012-6167199

Email:info@whiterose.my

Account Holder:     White Rose Florist
Bank:                      Maybank Berhad
Account Number:   5122 2221 6094

Account Holder:     Fong Siew Mooi
Bank:                     Public Bank
Account Number:  4435 0000 0728

Account Holder:     Fong Siew Mooi
Bank:                     Ambank
Account Number:  128-002-001068-9

Delivery Area
We cover most of the major areas in Klang Valley. (Please note that some of our covered areas required additional delivery charges).
We also do provide delivery services throughout Malaysia via our wide network of affiliated florist.

Order Cut Off Time
We strongly encourage you to place your orders as early as possible because orders are produced and delivered on a First-In First
(unless Special Requests are received and agreed upon by white rose florist)

    • For orders received before 2:00 PM (Monday – Saturday) (Malaysian time – GMT+8.00), orders are delivered within the same day.
    • For orders received after 2:00 PM (Monday – Friday) (Malaysian time – GMT+8.00), orders will usually be processed the following day.
    • If you have made a purchase after and would like us to deliver it within the same day, please call us at +(603) 5633 2778 and we will try to assist you as best we can.

However, all this is subjected to our operational availability.

  • For orders that are received after 2:00 PM on Saturday, delivery will be made on the following Monday.
  • Delivery on a Sunday will only be done once it has been agreed upon by WHITE  ROSE FLORIST
  • If your delivery date falls on Malaysian Public Holiday, the order will be delivered the following day unless otherwise agreed upon.
  • Please contact us at info@whiterose.my or +(603) 5633 2778 if you would like to make a special arrangement over the weekend or during Public holidays.

Delivery During Peak Seasons    
During Peak/Festive Seasons e.g. Valentine’s Day, Mother’s Day, Father’s Day, Hari Raya, Christmas, Chinese New Year, kindly place your order at least Two (2) days in advance.

Due to a higher than usual demands during these Peak/Festive seasons, we will try to accommodate your special time request as best we can. However, we will ensure you that you order will be delivered within the same date.

Delivery Practice              
All orders will be delivered to the Recipient’s address given by the Sender but not necessarily to the Recipient’s name personally. However, our delivery team will try our best to hand the flowers/gifts to the Recipient personally at the time of delivery.

If the recipient is not at home/office/ recipient’s address or there is nobody to accept the flower during the delivery time, we will contact the recipient to collect their flowers at our florist during our operational times.
Re delivery is only made if the recipient or sender agrees to pay for the redeliver charges.
Regional Orders (Out of Klang Valley and throughout Malaysia)
Regional orders are orders that are made to locations outside the Klang Valley area. Arrangements delivered regionally may vary due to the regional availability of the flowers required.
White rose florist reserves the rights to make necessary changes with the flowers used without prior notice.(Please refer to the details regarding our Regional Order Policy)

We do cover most of the major areas in Klang Valley. (Please note that some of our covered areas required additional delivery charges).

Please be patient with us as we are still currently working to extend our delivery coverage list throughout other states within Malaysia.

 

Order For Wreaths/Sympathy Flowers

For all orders for wreaths or sympathy flowers, the time and date of the funeral (when the deceased will be taken out for burial)

MUST be stated clearly in your order. Flowers will be sent to the recipient according to the stated time (eg. before 2pm)

White rose will not be held responsible to make any refunds or cancellations due to the misinformed of time.

Depending on the nature of your desired gift, delivery locations vary.

1.Flowers, cakes and fruits can have delivered throughout Malaysia by our appointed agent.
2.Gifts and hampers can be delivered throughout Malaysia with an additional charge.
3.Certain gifts items are not available for outstation delivery or to Sabah & Sarawak – IT IS STATED IN THE DESCRIPTION

For gifts items & hampers only :

  1. To towns in other States in Peninsular Malaysia – additional RM70.00
  2. Sabah & Sarawak – additional RM 120.00
  3. All delivery outside Selangor will be arranged by our appointed National Courier Service.

Order Cut Off Time
We strongly encourage you to place your orders as early as possible because orders are produced and delivered on a First-In First
(unless Special Requests are received and agreed upon by white rose florist)

    • For orders received before 2:00 PM (Monday – Saturday) (Malaysian time – GMT+8.00), orders are delivered within the same day.
    • For orders received after 2:00 PM (Monday – Friday) (Malaysian time – GMT+8.00), orders will usually be processed the following day.
    • If you have made a purchase after and would like us to deliver it within the same day, please call us at +(603) 5633 2778 and we will try to assist you as best we can.

However, all this is subjected to our operational availability.

  • For orders that are received after 2:00 PM on Saturday, delivery will be made on the following Monday.
  • Delivery on a Sunday will only be done once it has been agreed upon by WHITE  ROSE FLORIST
  • If your delivery date falls on Malaysian Public Holiday, the order will be delivered the following day unless otherwise agreed upon.
  • Please contact us at info@whiterose.my or +(603) 5633 2778 if you would like to make a special arrangement over the weekend or during Public holidays.

During the super peak season specifically Valentine’s Day (14th-February), due to the high demand worldwide, the flower cost especially Roses will be increased multi-fold. Hence, WHITE ROSE FLORIST reserved the right to increase price accordingly during the Valentine’s Day period.

We’ll adjust the product price 2-3 weeks before the Valentine’s Day, and will ONLY accept order from our Valentine’s Day Collections for Valentine’s Day period delivery (at least 5 days before Valentine’s Day, during Valentine’s Day (14th February) and 15th February). WHITE ROSE FLORIST reserved the right the reject and refund to customer if the order placed before the price adjustment which will be happened 2-3 weeks before the Valentine’s Day.

For order placed outside of the Valentine’s Day Collections which the delivery date fall on Valentine’s Day period (at least 5 days before Valentine’s Day, during Valentine’s Day (14th February) and 15th February), WHITE ROSE FLORIST reserved the right to reject and refund to customer for the order.

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